Samsung: on my shit list.

[feuervogel]

I can't upgrade the software on my Captivate from 2.1 to 2.2, because they require you to use this bullshit proprietary WINDOWS ONLY software.

And since I own a Mac and don't have the cash to spare to a) buy Windows 7 and Boot Camp it or b) buy a cheap Windows computer, there's no way to do it. Multiple rounds of @ conversations on twitter and an email to customer support later, I have a blog post detailing the fuckery.

I'll never purchase another Samsung product again, and if asked for recommendations for Android handsets or other consumer electronics, I'll say to get anything but a Samsung. Because their customer service is legendarily shit. Put it this way: AT&T customer service has given me less of a problem than Samsung's.

Comments

[jon-leonard.livejournal.com]

Annoying. As a potential workaround, do you have any friends with Windows machines? You don't need to actually own the licence if you need need to borrow a windows box to run one program...

[feuervogel]

I do, but there's still no reason that in 2011, equipment manufacturers can't support the two major OSes. I could give Ben my phone and he could update it at work, but then I'd be without a phone all day.

[jon-leonard.livejournal.com]

No, there's no reason (in 2011) that the phone shouldn't be able to do the update, all by itself, without a computer at hand. It's not like updating software is all that hard a problem.

There's no reason you should need to be tethered to a personal computer at all, regardless of how/where you draw the major/minor OS line.

[feuervogel]

Well, that, too. My friend's DROID on Verizon updates itself over the air.