A few months ago, I got my annual eye exam and then came in the next Saturday with a friend to help me pick out frames.
When I picked them, they said "Oops, you owe $80 more because your eye-care company changed their reimbursement."
Then in December, 5 days before Christmas, I got a lettter (that was dated 7 days before!) saying "Oops, you owe $80 more because your eye-care company changed their reimbursement."
Fortunately, the woman I talked to when I called was able to look up my info easily, though she did try to say "Oops, you do owe..." until I pointed out that I had already *paid* that, I had my credit card bill right in my hand, and she should look again unless she wanted me to do a chargeback -- then she looked further into the notes on my account and said, "Oh. Ooops."
I've gotten in the habit of paying keeping all my medical receipts in an separate folder just because of medical record-keeping dickery, and I shouldn't have to.
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chiming
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Date: 2013-01-30 11:30 pm (UTC)From:When I picked them, they said "Oops, you owe $80 more because your eye-care company changed their reimbursement."
Then in December, 5 days before Christmas, I got a lettter (that was dated 7 days before!) saying "Oops, you owe $80 more because your eye-care company changed their reimbursement."
Fortunately, the woman I talked to when I called was able to look up my info easily, though she did try to say "Oops, you do owe..." until I pointed out that I had already *paid* that, I had my credit card bill right in my hand, and she should look again unless she wanted me to do a chargeback -- then she looked further into the notes on my account and said, "Oh. Ooops."
I've gotten in the habit of paying keeping all my medical receipts in an separate folder just because of medical record-keeping dickery, and I shouldn't have to.